Returns & Exchanges
Due to the perishable nature of our artisanal charcuterie boards, we are unable to accept physical returns once a shipment has been dispatched. If your order arrives damaged or fails to meet our quality standards, please contact our support team within 24 hours of delivery for a full replacement or credit.
Inspect Your Delivery
Upon arrival, immediately check your Boarderie package for any signs of transit damage or temperature issues to ensure the product is safe for consumption.
Document the Issue
If there is a problem with your order, take clear high-resolution photos of the packaging, the shipping label, and the specific items of concern.
Contact Customer Support
Email our concierge team within 24 hours of receipt with your order number and the documentation gathered to initiate a claim.
Resolution Processing
Our team will review your request and, upon approval, will process a complimentary replacement shipment or issue a store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing